Big Dog Detail
PRIVACY POLICY
At Big Dog Detail LLC, your privacy is a top priority. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
1. Data Collection
We collect the following types of information when you book a service, contact us, or interact with our website:
Personal identifiers: Name, phone number, email address, and billing information.
Vehicle information: Make, model, year, color, and condition of your vehicle.
Communication data: Messages, appointment requests, and service inquiries submitted through our website or SMS.
Website data: IP address, browser type, pages visited, and referring URLs (collected via cookies and tracking tools).
By providing your phone number, you expressly consent to receive SMS/text messages from Big Dog Detail LLC related to your appointments, service updates, promotions, and other business communications.
2. How User Data Is Used
We use the information we collect to:
Schedule, confirm, and manage your service appointments.
Send appointment reminders, follow-ups, and service notifications via SMS, email, or phone.
Process payments and handle billing inquiries.
Improve our services and website experience.
Send promotional offers and updates (only to customers who have opted in). Comply with legal obligations.
3. SMS Opt-In Details
By providing your mobile phone number to Big Dog Detail LLC — whether through our website, booking form, or in person — you consent to receive text messages (SMS) from us.
SMS messages may include:
Appointment confirmations and reminders
Service status updates
Follow-up messages after service completion
Promotional offers and special deals
Opt-out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent. You may re-opt in at any time by texting START.
Message & data rates may apply. Message frequency varies based on your interactions with us.
4. Mobile Information Sharing Statement
Big Dog Detail LLC does not sell, rent, share, or disclose your mobile phone number or SMS opt-in data to third parties for their own marketing purposes.
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share your information only in the following limited circumstances:
Service providers: Vendors who assist us in operating our business (e.g., scheduling software, payment processors) under strict confidentiality agreements.
Legal requirements: When required by law, court order, or governmental authority.
Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred with appropriate notice.
All third-party service providers are prohibited from using your information for any purpose other than providing services to Big Dog Detail LLC.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use them to:
Remember your preferences and settings.
Analyze website traffic and usage patterns.
Support marketing and retargeting efforts.
You may disable cookies through your browser settings. Note that some features of our website may not function properly if cookies are disabled.
6. Data Protection
We take the security of your personal information seriously and implement industry-standard safeguards including:
Encrypted data transmission (SSL/TLS).
Restricted access to personal data on a need-to-know basis.
Regular review of our data collection and storage practices. While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. User Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request that we delete your personal data, subject to legal obligations.
Opt-out: Opt out of SMS communications, email marketing, or data sharing at any time.
To exercise any of these rights, contact us at [email protected] or call (423) 203-0833.
8. Vehicle Condition
Big Dog Detail LLC documents the pre-existing condition of all vehicles prior to service. This information is used solely for service purposes and to protect both the customer and our business in the event of any disputes.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with legal requirements. You may request deletion of your data at any time by contacting us directly.
10. Children's Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors under the age of 18. If you believe a minor has submitted information to us, please contact us immediately and we will delete it promptly.
11. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.
Questions or concerns? Contact us directly:
📞 (423) 203-0833
🏠 Shop: 54 Home Base Ln., Ringgold, GA | HQ: Cleveland, TN
View our Terms & Conditions for additional information.
Effective Date: 2026